Eric Mafabi

Uganda Christian University

: Bachelor of Information Science in Technology ; GPA: 3.47/4.00

Field of Specialization: Communication Systems and Sofware Engineering

Senior Design Project: Katsura Campus WIFI Times for Katsura University in Japan

Relevant Coursework:

• Computer Organization
• Digital System Design
• Numerical Methods
• Probability Theory
• Fundamentals of Software Engineering
• Signals and Systems
• System Dynamics and Control
• Communication Engineering
• Data Structures and Algorithms
• Introduction to Digital Signal Processing
• Introduction to Digital Communications
• Introduction to Database Systems
• Statistics
• NetWorking

Certificates And HighSchool

Certificates and HighSchool

• Feb. 2014 - Dec. 2015: Uganda Advanced Certificate of Education (UACE), Lugazi Homeland College, Lugazi-Uganda.



• Jan. 2010 - Dec. 2013: Uganda Certificate of Education (UCE), Bishop Nankyama Memorial College School, Kampala-Uganda.



• June 2023: Cyber Leader Certification Program, Cyber Readiness Institute (Certificate) View Certificate.



• Nov. 2022: Introduction to cyber security online, Simplilearn | Online Courses - Bootcamp & Certification Platform (Certificate). View CertificateView Certificate



• Oct. 2021: Data Science, Cognitive Class IBM Cloud Kubernetes Service and Istio.(Certificate). View Certificate



• Nove.2020: Diploma in Software Testing, Alison Online Courses (Certificate). View Certificate





• Sept.2019: Cisco Certified Network Associate (CCNA), Project of Academy (Certificate). View Certificate



• Jan.2023: Diploma in Computer Networking, Alison Online Courses (Certificate in progress. View Certificate





• March.2023-April.2023: The Complete Intermediate Android Masterclass, Udemy Courses (Certificate). View Certificate



• October.2024: Introduction to Certified Information Security Manager (CISM), Alison Courses (Certificate). View Certificate



• August.2024: Diploma in Operations Management (Ops), Alison Courses (Certificate). View Certificate



• May.2024: The Ultimate SEO Blueprint, Alison Courses (Certificate). View Certificate



• April.2024: Certificate for An Overview of Data Center Physical Infrastructure, Schneider Electric (Certificate). View Certificate



• April.2024: Cyber Threat Management, Cisco (badge ). View Certificate



• April.2024: Introduction to Cybersecurity, Cisco (badge). View Certificate



• May.2024: The Ultimate SEO Blueprint, Alison Courses (Certificate). View Certificate



• March.2022: Cyber Security, Cyber Readiness Institute (Certificate). View Certificate



• May.2024: SO/IEC 27001:2022. Information Security Management System Udemy Courses (Certificate). View Certificate



• November.2022: Advanced Cyber Security-Threats and Governance Great Learning Courses (Certificate). View Certificate



• March.2023: The Complete Cisco CCNA & CCNP Networking Labs Course 2023 Udemy Courses (Certificate). View Certificate



• June.2023: CompTIA Cloud Advanced Alison Courses (Certificate). View Certificate



• June.2023: Quality Assurance (QA) - Techniques and Methodologies Alison Courses (Certificate). View Certificate

Ithuba Uganda International

Warehouse Supervisor/ IT Technician

• Warehouse Operations Management: I supervise a team of 15, ensuring efficient warehouse workflows, inventory control via WMS, staff training, process improvement, and adherence to SOP and OSHA standards.
• IT Infrastructure & Support: I manage IT systems within the warehouse, troubleshoot network issues, configure routers/terminals, and integrate IT tools into operations.
• Technical Repairs & Maintenance: I conduct mechanical and electrical repairs on IT equipment and machinery, minimizing downtime and maintaining service records.
• System Integration: I align IT infrastructure with warehouse operations to optimize workflows and boost productivity.
• Data Management & Reporting: I ensure data accuracy, prepare operational/IT reports, and maintain effective inventory management.
• Safety & Compliance: I enforce safety protocols and IT security standards to maintain a secure and compliant working environment.
• Customer Support: I collaborate with clients and team members to resolve operational and IT challenges, delivering high-quality service.

Ithuba Uganda International

Data Centre Operator

• Monitored Environmental Conditions: I regulated temperature, humidity, and air quality to ensure a safe data center environment.
• Installed and Maintained Equipment: I installed, configured, and maintained servers, storage devices, and networking equipment.
• Troubleshot and Diagnosed Issues: I addressed problems with servers, storage, networks, power supplies, and cooling systems.
• Provided Technical Support: I assisted end users by resolving technology and computer system issues.
• Performed Data Backups: I conducted regular backups to secure storage media, maintaining data integrity.
• Ensured Security Measures: I managed security systems, including fire alarms and surveillance cameras, to protect the data center.
• Maintained Records: I kept detailed inventories of equipment, software licenses, and usage trends for compliance.
• Reported Issues: I communicated malfunctions or irregularities to the appropriate personnel for resolution.
• Coordinated Server Deployment: I worked with IT staff to configure new servers before deployment.

Smart Applications International

: Systems Analyst Officer

• System Analysis: I reviewed and analyzed current IT systems to identify errors and inefficiencies.
• Stakeholder Collaboration: I worked with employees and department heads to determine system requirements.
• System Design & Implementation: I designed, built, and implemented systems to address inefficiencies and improve performance.
• Cost-Benefit Analysis: I created detailed reports on the financial implications of proposed upgrades and changes.
• Testing & Deployment: I assisted with system testing and ensured new implementations operated efficiently.
• Employee Training: I developed training programs and documentation for staff on new systems.
• Project Management: I oversaw system implementation projects, adhering to deadlines and budgets.
• Requirement Gathering: I gathered, analyzed, and documented system requirements while facilitating stakeholder communication.
• Quality Assurance: I ensured system quality and performance throughout the project lifecycle.

Smart Applications International

Technical Support Officer

• Smart Link System Support: I provided comprehensive database administration and technical troubleshooting for a system serving over 600 hospitals.
• Sales Project Technical Management: I oversaw technical aspects of sales projects, ensuring seamless implementation and high customer satisfaction.
• System & Network Troubleshooting: I diagnosed and resolved issues in hardware, software, and network environments.
• Hardware & Software Configuration: I installed and configured computer systems, operating systems, and applications.
• System Monitoring: I monitored and maintained computer systems and networks to ensure continuous performance.
• Help Desk Support: I assisted users by setting up accounts, resolving password issues, and providing technical help.
• Technology Rollouts: I supported the deployment of new applications and conducted electrical safety checks on equipment.

The Electoral Commission Uganda

Information Technology Support Assistant

• ERTDS Configuration & Support: I configured and maintained the Electronic Results Transmission and Dissemination System (ERTDS) for multiple election categories.
• Biometric Device Training: I trained operators of Biometric Voter Verification devices and provided on-site technical support to data entry clerks at the District Tally Center.
• Reporting & Management: I prepared and oversaw reports related to voter verification processes and results transmission accuracy.

: Kikobero Coffee Company

- Software developer

• Software Development: I designed and developed software solutions for Kikobero Coffee Company, ensuring high-quality and testable code.
• System Analysis & Documentation: I created flowcharts, layouts, and detailed documentation to capture and address system requirements effectively.
• System Integration: I integrated software components into fully operational systems, validating that they met operational and feasibility standards.

COMFORT FOR AFFLICTED HOME FORMATION-CAFH.

District Delegate manager

• Policy Implementation: I developed and enforced policies and procedures to ensure effective communication and compliance within the SACCO.
• Financial Planning: I created business plans and budgets that aligned with organizational goals and facilitated sustainable growth.
• Representation: I acted as the organization's representative in transactions, effectively communicating business opportunities to stakeholders.

Sogea satom.

Railroad Laborer

• Track Maintenance & Repair: I performed tasks such as aligning and cutting rails, drilling for bolts, and removing vegetation to ensure proper track function and safety.
• Safety & Documentation: I carried out authorized repairs, followed safety regulations, and documented activities to maintain safety standards.
• Track Component Replacement: I rebuilt roadbeds, replaced worn or damaged rail sections, and installed new track components to keep the railroad in good working condition.

Hansu Mobile Innovations.

Android software development Internship

• Mobile App Development: I translated designs and wireframes into functional code using Android Kotlin, Java, Flutter, and React Native to create high-quality applications.
• Performance & Reliability: I developed and maintained apps to ensure they were optimized for performance and reliability, meeting user needs and expectations.
• Troubleshooting & Quality: I identified and resolved bottlenecks and bugs, maintained code quality, and stayed updated with mobile technology trends to improve the app's functionality.

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